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Support

Write to [email protected]. One e-mail per problem works best, and the details below let us answer without a round of questions first.

Pro includes priority support

Manuka Moderation Pro and Pro Lifetime include priority support. Mention your order number so we can find your purchase.

What to include #

  • The plugin and its version. For Manuka Moderation, /mm status (or mm status in the console) shows it.
  • Your server software and Minecraft version, for example Paper 1.21.11, and your Java version.
  • Free or Pro.
  • What you expected and what happened instead, and the steps that make it happen again.
  • The console lines around the problem, copied as text.
  • For Manuka Moderation, a debug dump. Run /mm debug dump and attach the file it writes to plugins/ManukaModeration/logs/ (named debug-<date>-<time>.txt). Passwords and keys in it are already replaced by (set) or (empty), but read it before you send it.
  • For purchases and licenses, the order number and the e-mail address you used at checkout. You do not need to send the license key itself.

What never to send #

Never send, here or anywhere public: account passwords, panel passwords, one-time panel login links (from /mm panel), AI provider API keys or SMTP passwords. Nobody from Cool Apps will ask you for them.

Help yourself first #

  • Your license key, invoices and subscription are in Polar's customer portal. Sign in with the e-mail address you used at checkout; Polar sends you a one-time code.
  • Refunds: see the refund policy.
  • The documentation of each plugin: